Privacy Policy

Effective Date: July 14, 2025

1. Introduction

HGNICE Games Ltd. ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our mobile applications, or engage with our services (collectively, the "Platform").

2. Information We Collect

2.1 Personal Data

• Contact details: name, email address, mobile number
• Account credentials: username, password (hashed), authentication tokens
• Payment information: transaction records, wallet addresses, billing details (we do not store full card data)
• Verification documentation: identity documents for KYC/AML compliance

2.2 Usage Data

• IP address, device identifiers, browser type, operating system
• Visited pages, session duration, clickstream data
• Game play history: bets placed, game outcomes, referral activity

2.3 Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience. You can manage cookie preferences via your browser settings.

3. How We Use Your Information

• Service Delivery: Process transactions, authenticate users, provide gameplay features.
• Customer Support: Respond to inquiries, troubleshoot issues.
• Security & Compliance: Detect fraud, prevent abuse, comply with legal obligations.
• Personalization: Customize content, send targeted promotions and notifications.
• Analytics & Improvement: Analyze usage trends, improve Platform performance and features.

4. Information Sharing & Disclosure

We may share your information with:

• Service Providers: Payment processors, verification services, hosting providers bound by confidentiality agreements.
• Regulatory Authorities: When required by law, court order, or to prevent illegal activities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, subject to confidentiality protections.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Usage data is stored for up to 5 years unless a longer retention period is required by law.

6. Security Measures

We implement technical and organizational safeguards to protect your data, including:

• SSL/TLS encryption for data in transit
• AES-256 encryption for sensitive data at rest
• Access controls, intrusion detection, and regular security audits

7. Your Rights & Choices

• Access & Correction: Request access to or correction of your personal data.
• Deletion: Request deletion of your account and personal data, subject to legal obligations.
• Data Portability: Receive a copy of your data in a structured format.
• Marketing Opt-Out: Unsubscribe from promotional emails at any time.

To exercise these rights, contact us at [email protected].

8. Children’s Privacy

Our services are not directed to children under 18. We do not knowingly collect personal data from minors. If you become aware of a minor’s data on our Platform, please contact us to delete it.

9. International Transfers

Your information may be transferred to and processed in countries outside Bangladesh. We ensure adequate safeguards, such as standard contractual clauses, to protect your data.

10. Changes to this Policy

We may update this Privacy Policy periodically. We will notify you by posting the revised policy on our Platform with a new effective date. Continued use of our services constitutes acceptance of the updated policy.

11. Contact Us

For questions or concerns about this Privacy Policy, please email us at [email protected] or use our live chat support.